This privacy policy ("Privacy Policy") applies to the personal information that Vizzle processes in connection with Vizzle apps, software and related services (the “Platform”), that link to or reference this Privacy Policy.

Data Controller: If you live in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland is Sector473, ("Sector473," "our," "we," or "us") are the joint controllers of your information processed in connection with this Privacy Policy.
Last update: 18 April 2024

What Information We Collect

Information You Provide

Profile Information. We collect information that you provide when you set up an account, such as your username, email address and/or telephone number, and password. You can add other information to your profile, such as a bio or a profile photo.
User Content. We collect the content you create or publish through the Platform, such as photographs, videos, audio recordings, livestreams, comments, hashtags, feedback, reviews, and the associated metadata (such as when, where, and by whom the content was created). Even if you are not a user, information about you may appear in content created or published by users on the Platform. User Content through pre-loading at the time of creation, import, or upload, regardless of whether you choose to save or upload that User Content, for example, to recommend music based on the video. We also collect content (such as text, images, and video) from your device's clipboard if you choose to copy and paste content to or from the Platform or share content between it and a third party platform.
Direct Messages. If you communicate with others using direct messages, we collect the content of the message and the associated metadata (such as the time the message was sent, received and/or read, as well as the participants in the communication). We do this to block spam, detect crime, and to safeguard our users.
Purchase Information. When you make a purchase or payment on or through the Platform, including when you buy Vizzle Coins. We collect information about the purchase or payment transaction and items you purchased.
Information When You Contact Us. When you contact us, we collect the information you send us, such as proof of identity or age, feedback or inquiries about your use of the Platform or information about possible violations of our Terms of Service (our “Terms”) or other policies.

Automatically Collected Information

Technical Information. We collect certain device and network connection information when you access the Platform. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
Usage Information. We collect information about how you engage with the Platform, including information about the content you view, the duration and frequency of your use, your engagement with other users, your search history and your settings.

Information From Other Sources

Advertising Partners: We may work with advertising partners, such as Google AdMob, to display ads on our app. These partners may collect information about your interactions with the ads to provide personalized content and ads. Please review their privacy policies for more information on how they collect and use data.
Merchants, Payment and Transaction Fulfillment Providers. We receive information about you from merchants as well as payment and transaction fulfillment providers, such as payment confirmation details, and information about the delivery of products you have purchased through our shopping features.
Third Party Platforms and Partners. Third party platforms provide us with information (such as your email address, user ID, and public profile) when you choose to sign up for or log in to the Platform using sign-in features provided by those third parties.
Additional Sources. We may collect or receive information about you from organisations, businesses, people, and others, including, for example, publicly available sources, government authorities, professional organisations, and charity groups. We also collect information about you where you are included or mentioned in User Content, Direct Messages, in a complaint, appeal, request or feedback submitted by a user or third party, or if your contact information is provided to us by a user.

How We Use Your Information

We use your information to operate, provide, develop, and improve the Platform, including for the following purposes.

Provide and administer the Platform, such as enabling you to create, share, and consume content, to interact with other users and their content, and provide user support.
Personalise and customise certain features and content on the Platform, such as providing your “For You” feed.
Enforce our Terms, Guidelines, and other policies that apply to you. We review User Content and other information through a mix of technology (including through automated means) and human moderation to protect the safety and well-being of our community.
Provide certain interactive features, such as enabling your content to be used in other users’ videos, and to suggest your account to other users to help connect you with other users.
Provide and improve our advertising services, including to serve ads (including personalised ads, where permitted) and to measure and understand the effectiveness of the ads and other content.
Maintain and enhance the safety, security, and stability of the Platform by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
Share your information with third party platforms to provide you with features, like content sharing at your request when you integrate your Vizzle account with a third party service.
Promote the Platform or third party services through marketing communications, contests, or promotions.
Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.

How We Share Your Information

Service Providers

We engage service providers that help us provide, support, and develop the Platform and understand how it is used. They provide services such as: cloud hosting, content delivery, customer and technical support, content moderation, marketing, analytics, and online payments.

Partners

Third Party Platforms and Partners. We share limited information which may include Information You Provide, Technical Information, and Usage Information with third party platforms and partners whose platform or services are integrated with the Platform. We do this to give you a seamless experience, allow your content to be shared on other platforms, and/or enable third party platforms and partners to better authenticate users. Some examples include if you:

log-in to a third party platform using your account, we will share your basic account information and any other Information You Provide,
sign-up or log-in to the Platform using your account details from a third party platform (such as Facebook or Google), we will share certain Technical Information to facilitate this,
share User Content you publish on the Platform on other social media platforms, we will share your User Content and related information.

Advertisers. We provide advertisers with aggregate information about the performance of their ads and other content on the Platform in order to help them measure their effectiveness.

Firebase Analytics. We utilize Firebase Analytics to gather information about how users interact with our app. This data helps us analyze user behavior, improve user experience, and personalize content. Firebase Analytics may collect certain user data, such as device information, app usage, and user interactions. For more details on how Firebase Analytics collects and processes data, please refer to Google's Privacy Policy.

Merchants, Payment and Transaction Fullfilment Providers, and Other Service Providers. When you make a purchase through the shopping features on our Platform, we share Purchase Information related to the transaction with the merchant, payment and transaction fullfilment providers, and other service providers. For example, we will share the order items, contact details and delivery information so your order can be processed. We may also share certain Technical Information about your device or connection with these parties to help ensure the security of the transaction.

Others

We share your information in other limited scenarios as follows:

Users and the Public. Based on your privacy settings, your information, including your Profile Information, User Content, and Usage Information may be visible to other users and the public. For example, if you have a public account and have not restricted the visibility of your posts individually, your Profile Information and User Content can be viewed or shared by anyone on or off the Platform, whether or not they have a Vizzle account. Depending on your privacy settings, your Profile Information and User Content may also appear on search engines, content aggregators, and news sites.

Corporate Transactions. Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control, or acquisition of all or a portion of our business.

Legal Obligations and Rights. We may access, preserve, and share the information described in "What Information We Collect" with law enforcement agencies, public authorities, researchers, copyright holders, or other third parties if we have good faith belief that it is necessary to:

comply with applicable law, legal process or government requests, as consistent with internationally recognised standards,
protect the rights, property, and safety of our users, copyright holders, and others, including to protect life or prevent imminent bodily harm. For example, we may provide information (such as your IP address) to law enforcement in the event of an emergency where someone’s life or safety is at risk,
investigate potential violations of and enforce our Terms, Guidelines, or any other applicable terms, policies, or standards, or
detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.

Your Rights: Whenever we use your information on the basis that it is necessary for legitimate interests, you can object to, and request restriction of, such usage.

Administer the Platform.

We use the information we have to administer the Platform, such as to communicate with users and respond to and process queries, claims or disputes (including when you tell us about a problem, or ask for a copy of your information).
Legitimate Interests relied upon: To share meaningful updates with our users who can’t enter into an enforceable contract with us about service-related matters, and process their queries, claims and disputes.

Your Rights: Whenever we use your information on the basis that it is necessary for legitimate interests, you can object to, and request restriction of, such usage.

Compliance with a legal obligation

We may use your information including your Profile Information or User Content where it is necessary to comply with a legal obligation. This includes situations where we have obligations to take measures to ensure the safety of our users, or comply with a valid legal request such as an order or disclosure request from regulators, law enforcement agencies or courts. We generally use Information You Provide and Automatically Collected Information, although it depends on the specific situation.

To perform a task in the public interest

We may use your information where it is necessary to perform a task in the public interest, including undertaking research, preventing and detecting crime, safeguarding children and promoting public safety, security, and integrity as laid down by applicable law. We generally use Information You Provide and Automatically Collected Information, although it depends on the specific situation.

To protect someone's vital interests

We may use your information where it is necessary to protect your or someone else's life, physical integrity, or safety. This could include providing law enforcement agencies or emergency services with information in urgent situations to protect health or life. We generally provide Information You Provide and Automatically Collected Information, although it depends on the specific situation.

Your Rights and Choices

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations. Vizzle will be responsible for responding to your request within the relevant periods provided by law.

Access your information. You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing, and for a copy of your information. In-app controls enable you to:

access your information that is available to other users when you navigate to the "me" tab on your account.
request a copy of your information.

Delete your information. You can delete or ask us to delete some or all of your information. In-app controls enable you to:

delete the content posted on your profile, such as your User Content and your Profile Information.
delete your full account.
request the deletion of a particular piece of content using the in-app reporting feature.

Rectify your information. You can change or ask us to change or correct your information where that information is not accurate. You can change or correct much of your information through the in-app controls and settings (such as your Profile Information and video content).

Object to the processing of your information. You also have the right to object to the processing of your information in certain circumstances. This right applies when we are performing a task in the public interest, pursuing our legitimate interests or those of a third party, or when your data is processed for the purpose of facilitating scientific or historical research in certain circumstances. In submitting an objection request, please provide all relevant information, including the processing activity you are objecting to, why you want to object and how the processing activity affects you, and any additional information that you think will help us review your request. We will stop the particular processing if we don't have compelling legitimate grounds to continue that processing or don’t need it for legal claims.

Restrict the processing of your information. You have the right to request the restriction of the processing of your information where (a) you are challenging the accuracy of the information, (b) the information has been unlawfully processed, but you are opposing the deletion of that information, (c) where you need the information to be retained for the pursuit or defence of a legal claim, or (d) you have objected to processing and you are awaiting the outcome of that objection request.

To exercise any of the above rights, please contact us through our webform. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details or provide additional information so that we can understand your request.

We encourage you to “Contact us” if you are not satisfied with how we have responded to any of your rights requests

Data Security and Retention

Security of your information is important to us. We maintain appropriate technical, administrative, and physical security measures that are designed to protect your information from unauthorised access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods.

We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise or defence of legal claims.

The retention periods will be different depending on the type of information and the purposes for which we use the information. For example, when we process your information to provide you with the Platform, we keep this information for as long as you have an account. This information includes your Profile Information, User Content, and Direct Messages. If you violate our Guidelines or Terms, we may remove your Profile Information and/or User Content from public view immediately but keep your information as is necessary to process the violation.

Our Global Operations and Data Transfers

To support our global operations:
We store the information described in the “What Information We Collect” section in servers located in Germany and Sweden. These servers are provided by Upcloud, an ISO 27001-certified cloud provider prioritizing your data security.
We want to assure you that no data is transferred outside the European Union area.

Younger Users

You must be at least 13 years old to use the Platform. If you believe that there is a user who is below this minimum age, please contact us.

Privacy Policy Updates

We may amend or update this Privacy Policy from time to time. We will notify you of any material changes to this policy by a notice provided through the Platform or by other means. The “Last Updated” date at the top of this policy reflects the effective date of such policy changes.

Contact Us

You can contact us about this Privacy Policy through our mail: vizzle@sector473.com

​What Information We Collect

​Information You Provide

​Automatically Collected Information

​Information From Other Sources

​How We Use Your Information

​How We Share Your Information

​Service Providers

​Partners

​Others

​Administer the Platform.

​Compliance with a legal obligation

​To perform a task in the public interest

​To protect someone's vital interests

​Your Rights and Choices

​Data Security and Retention

​Our Global Operations and Data Transfers

​Younger Users

​Privacy Policy Updates

​Contact Us